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Stakeholder Engagement

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Our purpose at AT&T is to connect people to greater possibility

Central to that purpose is ensuring we understand the needs and perspectives of our stakeholders – those who impact and are impacted by our business. Guided by our code of business conduct, we proactively engage a range of external stakeholders across all levels of our company. Through this engagement, we seek to uncover opportunities to continually improve our operations, programs, and policies, helping to also improve the long-term success of both AT&T and the communities in which we live and work.
Below are key stakeholder groups and examples of how we engage with them throughout the year.

Stakeholders Hero

Stakeholder Groups
Customers Stakeholder Group

Customers

Our mission to create connection starts with our customers, including both consumers and business customers. To help ensure we provide the best experience possible, we continually monitor customer feedback through myriad channels. In addition to our millions of direct-to-customer touchpoints, we intentionally engage customers through formal surveys and advisory councils to gather their perspectives. We utilize that feedback to shape our products, programs and strategy in a way that will create the most value for our customers.

  • Direct-to-customer channels, including stores, call centers, and online
  • Customer insights surveys
  • Customer advisory councils
  • Social media channels
  • Industry analyst meetings
  • AT&T Newsroom website

Employees

The driving force of our strategy is our employees. We strive to be an employer of choice and believe that our company’s success is linked to our employees’ success. We strive for open and transparent communication with employees to understand their needs, concerns and priorities. The information we gather from them shapes our strategy and helps us establish a culture of support and engagement.

  • Town Halls, webinars, and workshops
  • Intranet, internal message boards, and email communications
  • Employee surveys and focus groups
  • Employee Corporate Responsibility Activation Council
  • Employee Training
  • Labor union relations

Employees can raise questions or concerns with their supervisors. If they suspect violations of the AT&T Code of Business Conduct, EEO policies and other Company policies, U.S. employees can contact the AT&T Web Hotline.

Learn more in our Human Capital Management issue brief.

Employees Stakeholder Group
Communities Stakeholder Group

Local Communities

People thrive in strong communities. A vital part of our corporate responsibility strategy is ensuring we have strong relationships with local organizations and community leaders, which help inform where and how we invest our resources. We design our social, environmental, and volunteerism programs to primarily serve underserved, underrepresented and low-income communities. And we engage directly with those community members and organizations to ensure our efforts have to the most impact.

  • Meetings with local community stakeholders
  • Community member surveys
  • Participation in community organizations
  • Impact assessments

Learn more in our Community Engagement and Digital Divide issue briefs.

Regulators & Policymakers

Public policies set by federal and state officials significantly affect AT&T, as our business experiences more regulation than most companies. We actively engage with regulators and policymakers to explain the impact of various policies on our business interests.  We also engage in the political process to support candidates whose policies align with those interests. 

  • Meetings with regulators and policymakers
  • Participation in trade associations and advocacy organizations
  • AT&T Connects website and newsletter
  • Policy events
  • AT&T Political Engagement Report

Those interested in connecting with us about our Public Policy efforts can subscribe to receive email updates.

Learn more in our Political Engagement Policy, Political Engagement Report, and AT&T Connects website .

Regulators Stakeholder Group
Suppliers Stakeholder Group

Suppliers

As a global company, AT&T relies on diverse suppliers around the world so we can provide customers with the connectivity and services they count on. We hold our suppliers to the same standards to which we hold ourselves and work with them to advance sustainable business practices throughout our entire value chain. The feedback we receive from our suppliers helps to inform our strategy and helps us stay ahead of emerging risks and opportunities. 

  • Supplier surveys
  • Supplier training
  • Live strategy meetings with key suppliers
  • Third-party questionnaires
  • Joint Alliance for CSR (JAC) audits

Suppliers and their employees can contact AT&T at inquiry@attsuppliers.com.

Learn more in our Responsible Supply Chain issue brief.

Investors

AT&T has a long tradition of engaging with both existing and potential investors. It is important for our governance process to have meaningful engagement with our existing and potential investors and to understand their perspectives on the issues that are important to them. We use a comprehensive approach for investor outreach and incorporate feedback from our engagement into our strategy, external reporting, and corporate responsibility programs. We also provide reports designed to increase transparency on issues of importance to our investors, including corporate responsibility topics. 

  • Meetings with existing and potential investors
  • Proxy statement
  • Annual shareholder meeting
  • Quarterly earnings calls
  • Investor Relations website
  • Sustainability Reporting website

investors.att.com/resources/contacts

Learn more on our Investor Relations website and our Sustainability Reporting website.

Investors Stakeholder Group

External Organizations

Collaborating with non-profits, NGOs, trade associations, and multi-stakeholder initiatives helps to guide our efforts. Because of their focus and passion around important issues, we gain expertise and ensure we remain proactive around emerging trends, risks, and opportunities. Teams across all levels of AT&T engage with and participate in external organizations. Some examples:* 

*This list is illustrative and not intended to be comprehensive.

Discover how recent stakeholder engagement has influenced our efforts.

View Key Topics